While the diversity of Smart Home products varies quite considerably, a key factor in its overall success must be “usability”. In a highly-competitive market place, any product that is not intuitive to use, the customer will simply switch to a competitor’s product… fact!
Traditional usability testing will be isolated to a specific web app or mobile app. However, with smart home devices, usability testing must encompass the entire product, i.e. the device itself and its accompanying apps. For smart home devices that have been usability tested to a high level, this will result in the user having a positive experience while using the product.